Return Policy

At MERJJAN, we want you to be completely satisfied with your purchase. If, for any reason, you are not happy with your order, we offer a straightforward return policy to make the process as smooth as possible.

How to Return an Item

1. Eligibility: You have 30 days from the date of delivery to return your item(s) for a refund or exchange. Items must be unused, unworn, and in their original condition, including all tags and packaging.

2. Return Request: To initiate a return, please contact our customer service team at (merjjanco@gmail.com) with your order number and the reason for your return. We will provide you with a return authorization and instructions.

3. Prepare Your Package: Place the item(s) you wish to return, along with the original packing slip, in a secure package. Ensure the package is sealed properly.

4. Royal Mail Return: Attach the return label provided by our customer service team and take your package to your nearest Royal Mail office. Make sure to obtain a proof of postage receipt and keep it safe until your return is processed.

Refunds & Exchanges

• Refunds: Once we receive and inspect your returned item(s), we will notify you via email. If approved, your refund will be processed, and a credit will be applied to your original payment method within 7-10 business days.

• Exchanges: If you would like to exchange an item, please specify the new size or product you wish to receive when contacting us. We will process the exchange once we receive the returned item. Please note that exchanges are subject to availability.

Non-Returnable Items

Certain items cannot be returned, including:

• Items marked as "final sale" or "clearance"

• Gift cards

• Items that have been worn, washed, or altered

Return Shipping Fees

• UK Returns: Customers are responsible for the return shipping fees. However, if the return is due to a defect or an error on our part, we will cover the cost of return shipping.

• Royal Mail: We recommend using Royal Mail Tracked Returns for peace of mind. This allows you to track your parcel until it reaches us.

Lost or Missing Returns

We cannot be held responsible for items that are lost or damaged during return shipping. Always keep your proof of postage until your return has been processed.

Thank you for shopping with [Your Store Name]. We are here to help, so please do not hesitate to reach out to our customer service team if you have any questions or need further assistance.